About the Role
In this role, you'll play a key part in supporting customers during some of life's most challenging moments. As a Claims Consultant within our Retail Life business, you will be responsible for assessing and managing a portfolio of Retail Income Protection claims, with fairness, empathy, and professionalism. Your work will contribute to timely, accurate decisions that help deliver certainty to customers when they need it most. You will also have the opportunity to expand your skills in other areas of Life Insurance claims such as TPD, Trauma, and Terminal Illness.
Key Responsibilities
* Manage the end‐to‐end claims process with a proactive and customer‐focused approach.
* Analyse medical, financial, and policy information to make fair and timely claim decisions.
* Communicate clearly with customers and stakeholders to keep them informed throughout the process.
* Build positive relationships with internal teams and external providers to support better claim outcomes.
* Prepare accurate documentation and maintain high‐quality file management.
* Identify opportunities to improve claims processes and support continuous enhancement.
* Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.
Qualifications
* Experience with end‐to‐end assessment of retail income protection claims. A background in workers' compensation or injury management also relevant.
* Understanding of life insurance policies, products, and regulatory requirements.
* Ability to interpret medical, legal, and financial information to support decision‐making.
* Strong written and verbal communication skills across diverse audiences.
* Proven ability to manage competing priorities and maintain accuracy under pressure.
* Proficiency with claims systems, documentation processes, and digital tools.
* A commitment to continuous improvement.
Benefits
* Enjoy 5 weeks of annual leave for permanent staff through our Z Leave initiative, along with 15 days of personal/carer's leave and access to Family Care (parental leave).
* Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees.
* Access programs to stay healthy, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‐voucher for your work‐from‐home setup.
* Grow and thrive in your career with our award‐winning training programs and development support.
* Work with global, diverse, inclusive teams; explore your passions, fuel innovation, drive equity, and collaborate to make a positive difference.
* Take advantage of global mobility opportunities across more than 200 countries worldwide.
* Volunteer and work in our state‐of‐the‐art Green Star rated offices when in the office and dress for your day.
* We plant a tree for every new employee.
* Our various employer of choice awards include WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity.
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
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