Overview
Are you an experienced Registered Nurse ready for the next step in your career?
Or already managing an aged care facility and looking for a change of lifestyle?
We pride ourselves on delivering exceptional care to older people and we want you to help us deliver that at our Campbell Aged Care Facility.
We are looking for a Residential Manager to join our team on a fixed term Contract until the 9th of January, 2026, for an immediate start.
The Role:Monday - Friday 76 hours per fortnight - 09.00 - 17.00.
You will be responsible for the operational leadership and management of resources to effectively and efficiently deliver services to meet the needs of residents of the aged care facility.
Responsibilities
Resident Care & Experience: Oversee the delivery of personal and clinical care aligned with individual resident needs
Ensure care plans are up to date, regularly reviewed, and person-centred
Promote a supportive, respectful environment where residents maintain autonomy
Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
Liaise with residents' families, doctors, hospitals, and specialist services
Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
Support decision-making in complex care or compliance matters escalated from daily or weekly reviews
Operational & Financial Management
Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
Prepare, manage, and monitor budgets to ensure financial targets are met
Maintain accurate and compliant records for funding, subsidies, and audits
Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level
People Leadership & Culture
Lead a multidisciplinary team to deliver safe, compassionate care
Recruit, induct, and support team members to succeed in their roles
Promote a positive and professional culture aligned to SCC HEART values
Conduct performance planning, coaching, and support performance improvement
Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.
Quality, Risk & Governance
Ensure compliance with aged care accreditation standards and SCC policies
Lead or support audits, incident reviews, and continuous improvement initiatives
Foster a proactive safety culture with WHS compliance and risk mitigation plans
Lead planning and review cycles to uplift standards of care and service delivery
Monitor clinical indicators and implement corrective actions as required
Lead investigation and management of complex people matters with the support of the People and Culture Business Partner
Stakeholder Relationships & Communication
Build strong relationships with residents and their families to foster trust and satisfaction
Communicate regularly and professionally with internal teams and external stakeholders
Represent the facility at community forums and regulatory visit
Health, Safety and Wellbeing
Champion a safe working environment by monitoring and modelling safe practices.
Ensure WHS compliance and participate in incident reviews.
Oversee emergency procedures and fire safety education.
Consult with employees on changes affecting their safety and wellbeing.
Requirements
Essential
Minimum 5 years' experience in aged care or healthcare, with 2+ years in a leadership role
Registered Nurse qualification with current registration RN RM only plus First Aid
Demonstrated experience managing multi-disciplinary teams
Proven record of budget management and compliance oversight Knowledge of aged care funding models, industry and professional legislation and accreditation standards.
Strong leadership and team development skills
Deep understanding of aged care service delivery and resident needs
Effective financial and operational management capability
Commitment to safety, compliance and continuous improvement
High-level interpersonal, communication, and stakeholder and engagement skills
Ability to manage change, resolve conflict and make sound decisions
Desirable
Leadership or management qualification
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do
We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'.
We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support.
Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer.
Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority.
All employment is decided based on qualifications, merit, and business need.
We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
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