Join the GFB Team
We pride ourselves on providing the highest level of technical support. We treat it with as much care and dedication as we do our product designs, with the singular aim of ensuring the best customer experience.
As the first point of contact with technical questions or issues, it is essential the Tech Support person maintains our high standard, as the customer's experience reflects heavily on our brand.
We envision this role making use of valuable market insights and trends gained by interacting directly with customers, and feeding this information directly into relevant areas of the business such as sales, marketing, product design, manufacturing, and assembly. Your interaction with customers helps us make our products the best they can be.
Key Responsibilities
* Maintain a high level of customer satisfaction and experience.
* Provide product technical support via phone, email, and social media.
* Assist sales enquiries with correct product selection.
* Strive to maintain in-depth and up-to-date knowledge of our products and their applications.
* Record tech support trends and liaise with the relevant areas of the business to help make continual improvements to our products and services.
* Develop "self-help" material such as website FAQs and "how-to" guides to address common support questions and issues.
* Develop reports on tech support issues to allow us to better track and address common questions and issues, along with costs involved (i.e. warranty replacements).
* Must ensure housekeeping standards are maintained and OH&S requirements always adhered to.
Skills and Qualifications
* The successful candidate must demonstrate excellent personal interaction skills and a sound technical background in performance turbocharged cars to be able to speak the same "language" as our customers.
* Thorough product knowledge of GFB parts will come with training on the job, but existing problem-solving skills and attention to detail are an essential prerequisite to this role.
* Excellent personal interaction and communication skills (written and verbal).
* Robust attention to detail and problem-solving ability.
* Sound technical background in performance automotive and turbocharging.
* Experience in customer support preferred.
* Ability to collate and present data via Microsoft Suite programs (such as Excel).
* Ability to independently utilise Adobe suite programs (Photoshop, Illustrator, Premier).
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