Description
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.
The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the Chief Executive Officer of your own store.
You will be responsible for creating and executing an agile business plan to attract and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty.
Many of our field executives and senior managers started their careers at the point of sale. This management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with versatile skills for career progression in the beauty industry.
We value diversity of thought and people, offering progressive career opportunities, outstanding training, development programs, and a competitive remuneration and benefits package.
Qualifications
* Effective verbal and written communication skills, with excellent interpersonal abilities.
* Strong customer service skills, with the ability to win people over.
* Results-oriented with a high drive to meet objectives and standards.
* Goal-oriented, pursuing beyond what is required or expected.
* Attuned to others' development needs and capable of enhancing their abilities.
* Ability to anticipate, recognize, and meet customer needs.
* Diplomatic and tactful in handling difficult customer situations.
* Proven ability to guide team performance and hold team members accountable.
* Ability to cultivate and maintain extensive informal networks.
* Demonstrates respect, helpfulness, and cooperation within a team.
* High attention to detail and organizational skills.
* Ability to work autonomously and contribute effectively to a team.
* Proactive and positive attitude towards work and tasks.
* Maintains confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
* Retail sales experience.
* Team leadership skills.
* Experience in strategic planning and execution, dependent on store size.
* Ability to develop financial plans and manage resources.
* Working knowledge of computerized systems, including email and Microsoft Excel.
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