Job Description As General Manager, you will lead NH Collection Sydney with vision and commercial acumen, driving strong financial performance, operational excellence and exceptional guest experiences. You will build and inspire a high‑performing leadership team, foster trusted stakeholder relationships, and position the hotel as a premier luxury destination in the Sydney market. Lead the pre‑opening and brand launch of NH Collection in Australia, including recruitment, systems, service culture, brand activation and go to market readiness. Set and deliver a new standard of upscale hospitality experiences through the NH Collection brands launch in Australia. Lead strategic plans to maximise profitability and deliver EBITDA targets. Champion the hotel externally, building strong relationships with luxury travel partners, media, corporate clients and the broader Sydney market. Oversee hotel operations across Rooms and Food & Beverage, ensuring brand and service excellence. Maintain full financial accountability, including budgeting, forecasting, cost control and workforce planning. Drive continuous improvement across front office, housekeeping, engineering and maintenance. Create a strong service culture, develop future leaders, and build a succession pipeline aligned with Minor Hotels’ values and NH Collection service principles. Build and develop a customer‑focused leadership team aligned with Minor Hotels and NH Collection values. Champion exceptional guest experiences, actively managing feedback, reputation and review scores. Build strong relationships with owners, partners, suppliers and key stakeholders. Ensure compliance with licensing, legislation, WHS and brand standards. Uphold exceptional standards of property presentation and asset care.