Quality & Compliance Officer
đź“Ť Bellerive, TAS
🕒 Part-Time – 24 hours per week
đź’° SCHADS Level 4, Pay Point 1
Are you passionate about quality, compliance, and protecting the rights of people with disability?
At NEWCHAPTER, we are redefining disability support delivery by challenging outdated models and championing innovative, person-centred approaches. We are seeking a proactive and detail-oriented Quality & Compliance Officer to join our team in a part-time capacity and play a vital role in maintaining the highest standards across our services.
About NEWCHAPTER
Founded in 2018, NEWCHAPTER was built on a vision of modernising disability services. We believe in courage, innovation, and ensuring every individual has a voice.
Our work is underpinned by our core values:
* We Promote You
* We Listen, Really Listen
* We Ensure Limitless Potential
* We Are the Courageous Change
* Together We Form NEWCHAPTER
Integrity, respect, accountability, leadership and human rights guide everything we do.
About the Role
Reporting to the Executive Leader – Quality, Compliance & Governance, this role supports the organisation’s compliance, audit and governance functions.
You will ensure NEWCHAPTER continues to meet NDIS Practice Standards, regulatory reporting obligations, and internal quality requirements.
This is a hands-on role suited to someone who thrives in structured environments, has strong attention to detail, and enjoys driving continuous improvement.
Key Responsibilities
* Oversee incident management processes and regulatory reporting (including 1- and 5-day NDIS notifications)
* Maintain compliance registers and quality systems
* Conduct internal audits and support external audit processes
* Ensure restrictive practice reporting aligns with NDIS and Office of the Senior Practitioner requirements
* Participate in incident investigations and compliance reviews
* Contribute to policy and procedure development
* Promote WHS standards across the organisation
* Educate staff on compliance, incident reporting and restrictive practices
* Complete monthly governance reporting
What We’re Looking For
* Understanding of NDIS Rules, Practice Standards and Code of Conduct
* Experience in incident reporting and restrictive practice compliance (or strong willingness to learn)
* Ability to interpret Behaviour Support Plans
* Strong written and verbal communication skills
* High attention to detail and strong organisational ability
* Confidence working within regulatory frameworks
* Ability to manage competing priorities
* Current Driver’s Licence
* Working with Vulnerable People Registration & NDIS Worker Screening
Why Join NEWCHAPTER?
* Part-time role (24 hours per week) with flexibility across days
* Be part of a progressive, values-driven organisation
* Supportive and inclusive team culture
* Opportunity to contribute to meaningful, sector-leading work
* Ongoing professional development
If you are organised, proactive and committed to upholding high standards in the disability sector, we would love to hear from you.