Department: ContentLocation: MelbourneCompensation: $90,000 - $110,000 / yearDescriptionAre you passionate about combining psychological insight with innovative AI to create meaningful user experiences?Mindset Health is looking for a talented Conversational AI Designer to craft engaging, emotionally intelligent dialogues that empower users throughout their health journey.At Mindset Health, you'll design adaptive, therapeutic conversation flows, applying psychological frameworks like CBT, emotional regulation, and motivational interviewing. You'll bridge the gap between human care and advanced AI, ensuring users feel understood, supported, and connected.Our team follows a hybrid model working out of our office in Cremorne, so we’d love to see applications from those based in (or willing to relocate to) Melbourne.Key ResponsibilitiesDevelop adaptive, context-aware dialogues to support therapeutic, onboarding, and coaching scenarios.Integrate psychological principles into emotionally intelligent and clinically sound conversations.Collaborate closely with engineers, clinicians, and product teams to prototype, test, and refine conversational experiences.Implement personalization strategies informed by user interactions and history.Establish ethical guardrails and escalation processes to ensure user safety and trust.Translate user research into actionable design improvements to enhance engagement and effectiveness.Maintain and evolve conversation style guides, ensuring alignment with brand standards and therapeutic integrity.What you’ll bring to the role:Degree in psychology, behavioral science, or cognitive science.Experience in designing chatbot or voice assistant dialogues emphasizing emotional nuance and empathy.Familiarity with prompt design and working with large language models (LLMs) to shape conversational outputs.Creative skills with excellent storytelling skills tailored for digital and conversational contexts.Collaborative, agile, and user-centric mindset, driven by curiosity, empathy, and deep listening.Why join Mindset Health?Impact That Matters: You’ll help us connect practitioners and patients with support that improves lives.Autonomy & Ownership: This is your lane to own, build, and evolve.Growth-Minded Culture: Work with curious, kind, and smart people who love learning.Human-Centered Perks: Competitive salary, equity options, healthcare & wellbeing support, generous parental leave, menstrual & menopause leave, and tailored L&D.We actively encourage applications from people of all backgrounds, genders, ethnicities, abilities, and identities. We want our team to reflect the world we’re serving.Ready to shape the future of therapeutic conversations? Apply today and help us build technology that truly cares.
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