Job Title: Assistant Manager
As a key member of our operational team, you will be responsible for driving hotel performance and delivering exceptional guest experiences.
The ideal candidate will possess excellent leadership skills, be able to manage multiple tasks effectively and have a proven track record in complaint handling and customer service.
In this role, you will have the opportunity to develop your talent and grow within your property and across the world. You will be responsible for the health and safety of all patrons, guests and staff members, and contribute to our corporate social responsibility activities.
Key Responsibilities:
* Assume leadership roles in the absence of senior management
* Handle guest concerns with empathy and efficiency, ensuring memorable moments for our guests
* Lead and manage all aspects of the front office department, adhering to service standards and providing friendly and engaging service
* Drive business growth through loyalty sign ups and revenue management strategies
* Provide guidance, support training and lead the Front Office team
Benefits: This is an exciting opportunity to join our team and develop your career in a dynamic and fast-paced environment. We offer a competitive salary package, comprehensive benefits and opportunities for professional growth and development.