Facility Operations Center Engineer, Facility Operations Center (FOC)
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Job Overview
AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure.
The Facility Operations Center Engineer supports data centers worldwide, ensuring continuous access to the innovation our customers rely on.
You will be part of a diverse team of engineers, supply chain specialists and operations managers, collaborating across AWS to deliver the highest standards for safety, security and capacity at the lowest possible cost.
This role demands a strong understanding of both data center IT infrastructure and facilities infrastructure, and the ability to grow operational excellence within the team.
Key Responsibilities
Monitors Amazon's global data center facilities and infrastructure platform.
Serves as a point of contact for internal and external teams.
Develops communication and escalation protocols to improve team performance.
Contributes to outage post-mortem analysis.
Ensures records are updated in a timely manner.
Co-ordinates and communicates during emergency recovery efforts.
Develops tools that enhance team performance.
Supports a 24×7 environment, rotating day shifts and weekend/holiday work.
Basic Qualifications
Experience with MS Office (Word, Excel, PowerPoint and Outlook).
2+ years supporting production or mission critical environments, including ticketing, monitoring/metrics and troubleshooting technical issues.
University degree or TAFE technical degree/diploma.
Preferred Qualifications
Experience in data center engineering or operations.
University degree or TAFE technical degree/diploma in Engineering or Computer Science.
2+ years experience working in an operations or control/operations center environment.
Acknowledgement of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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Company
Amazon Corporate Services Pty Ltd
Job ID
A*******
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