We're seeking an experienced and highly organised Broker Assistant / Executive Assistant to join our growing team in our Cooper Plains office.
This is an excellent opportunity to join a collaborative small team, providing operational and client service support to a pool of SME Brokers.
The Opportunity
Working closely with a pool of SME Brokers, you will provide end-to-end administrative, operational and client service support, helping ensure portfolios are managed efficiently while delivering exceptional client experiences.
This role is ideal for a motivated and capable Broker Assistant who enjoys variety, responsibility, and being an integral part of a busy and supportive team.
Your day-to-day will involve:
* Managing policy administration including endorsements, cancellations, renewals, new business processing, market reviews and the preparation of reports
* Managing incoming calls and client enquiries, providing professional and efficient support
* Liaising with insurers, clients and internal stakeholders to facilitate timely outcomes
* Assisting with new business opportunities and supporting conversion of enquiries
* Supporting compliance, documentation and regulatory requirements
* Maintaining accurate records across broking platforms and internal systems
* Assisting with reporting, workflow coordination and general broker support functions
About Us
We're an established insurance brokerage specialising in a wide array of products. This role supports our SME client base, giving you the opportunity to work with a variety of businesses across multiple industries.
We pride ourselves on:
* Industry integrity: We believe in doing things the right way, with clear and well-structured processes that safeguard our clients while supporting a strong and sustainable business
* Team-oriented culture: Supportive environment where everyone helps each other succeed
* Celebrating success: Regular team events and company celebrations
What We Offer:
* Supportive Culture: Team orientated workplace where you are valued
* Ongoing Professional Development and mentoring
* Work from Home Fridays
About You:
Experience & Qualifications:
* Minimum 2 years' experience supporting SME insurance portfolios
* Experience using insurance platforms such as Insight, SCTP and/or Sunrise preferred
* Minimum Tier 2 qualification (Tier 1 highly regarded)
* Strong understanding of insurance principles and their practical application
* Understanding of compliance requirements within insurance broking
We're looking for someone who:
* Strong written and verbal communication skills with a professional and confident phone manner
* Excellent organisational and time management skills with the ability to manage competing priorities
* High attention to detail and accuracy
* Strong computer literacy, including Microsoft Office
* Strong numerical skills and understanding of insurance financial components such as GST and Stamp Duty
* Proactive, solutions-focused mindset with strong problem-solving capability
* Service-driven approach with a genuine focus on client outcomes
* Demonstrates initiative, accountability and a strong work ethic
Apply now and take the next step in your broking career.
East West Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
A Note for Recruiters: We are managing this recruitment process internally and do not require the services of recruitment agencies. Agency enquiries will not be responded to.