Collections Officer – Business Banking Darling Harbour, Sydney 12-Month Contract Potential for Extension or Permanency Hybrid (after initial office-based period) Are you a confident and experienced collections professional with a background in business banking? Chandler Macleod is partnering with a prominent financial institution to recruit a Collections Officer to support their Business Banking collections team. You’ll play a key role in recovering overdue accounts, contacting clients, and helping them bring their accounts back in order, all while working in a collaborative and supportive environment. Key Responsibilities Make outbound collection calls to business customers with overdue accounts Engage professionally with clients to understand their situation and agree on payment solutions Focus on business loans and asset finance products Ensure compliance with internal policies and regulatory guidelines Accurately document all collection activities and customer interactions Liaise with internal teams to escalate or resolve account issues Maintain a high level of customer service while achieving recovery targets Requirements 2–3 years’ experience in collections, credit control, or account recovery Exposure to business banking products, especially asset finance and loans Confident communication and negotiation skills, particularly over the phone Experience working in a fast-paced, high-volume call environment Strong organisational skills and attention to detail Ability to work onsite at Darling Harbour for the first 2 months (training and onboarding) Flexibility to transition to a hybrid model after initial period (a few days work from home) Team & Work Environment Join a friendly and supportive team of 5–6 professionals Learn from experienced peers and develop in a structured banking environment Gain exposure to one of Australia’s most respected financial institutions How to Apply Apply now by clicking the “Apply” button or email your CV directly to ashish.bhetwal@chandlermacleod.com At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.