IT Help Desk/ Technical Solutions Team Member
* Employment Type: Full-Time - Shift Work
* Location: Hobart, Tasmania
Job Summary:
The IT Help Desk / Technical Solutions Team Member at PopUp WiFi is a key role that exists at the intersection of network management, customer service, logistics, and technical support. You will be responsible for configuring, managing, and troubleshooting networking equipment, providing exceptional customer support, and coordinating the logistics of PopUp WiFi units to ensure timely delivery and performance. The role also includes hands-on technical tasks, cloud service management, and collaboration with internal teams to meet customer and operational needs.
Key Responsibilities:
Network Management:
* Configure, manage and monitor network equipment to ensure optimal performance and system integrity.
* Collaborate with Senior Network Engineers to ensure all networks are appropriately supported.
* Create and manage network profiles for clients ahead of deployments.
Troubleshooting and Systems Support:
* Diagnose and resolve hardware, software, and network issues to maintain operational efficiency.
* Manage and support operating systems, including Windows and Linux.
* Leverage cloud platforms like AWS to optimise services and integrate automation through scripting languages (Bash, Python).
Customer Support:
* Respond promptly and professionally to customer inquiries, providing technical assistance, quotes, and logistics updates.
* Deliver a positive customer experience by managing expectations and offering timely resolutions.
* Monitor client networks proactively and communicate with on-site contacts.
Logistics Coordination:
* Coordinate logistics and shipments of PopUp WiFi units in Australia and the US, working with third-party warehouses and freight companies.
* Manage and monitor US logistics using our proprietary tools.
* Handle basic logistics tasks such as inventory management and shipping coordination.
Technical Skills and Development:
* Participate in the building and maintenance of PopUp WiFi units, leveraging hands-on technical skills.
* Undertake training and certification, including Peplink Certification, as a priority.
* Engage in basic 3D printer training and monitor 3D printing tasks as directed.
Administrative Duties:
* Perform routine administrative tasks.
Essential
* Minimum one year experience in IT Support and/or an Australian Cert II, IV or Diploma in IT.
* Either one year of IT Support experience or an Australian IT qualification (Cert II, IV or Diploma) is sufficient - both are not required.
* Experience in network management, cloud services, and customer support.
* Minimum 1-2 years of experience in network management.
* Minimum 1-2 years of experience in cloud services.
* Familiarity with logistics and inventory management.
* Basic awareness of logistics and inventory management principles is required.
* Strong troubleshooting skills
* Excellent written and spoken communication skills and a customer-focused attitude.
* Current Australian work authorisation required at the time of application.
How To Succeed In This Gig
* Surprise and delight our clients.
* Get on board with our obsession with providing incredible customer experiences.
* Remember that what we do matters. When we do our job well, small businesses, freelancers, artists, community groups and individuals genuinely benefit in real ways.
* Stay organised and manage your time well.
* Work to develop honest and positive relationships with our clients.
* Be helpful in your outlook and actions.
* Keep your technical and product knowledge up-to-date.
* Participate in training and show leadership in seeking the skills you need to perform at your best.
* Ask for help when you need it.
* Have an interest in technology as it relates to event production and networking technology.
* Be effective and timely in collaborating with our global team online.
* Share your ideas and observations honestly to enhance our products and services.
* Have an understanding and enjoyment of events culture – high-speed, lean and ever-changing.
How to Apply:
We're a small team with a big mission: to invigorate communities by providing world-leading managed internet services. If you're technically skilled, customer-minded, and ready to roll with a global crew — we'd love to hear from you.
Answer this question so we know you can read instructions, understand the opportunities and limitations of using Ai tools and have checked out our website: \"Which model in the PopUp WiFi range is NOT suitable for live streaming?\"
Apply now for a May 2026 start. Send over a cover letter and CV attention: Andrew.
Note: We will reserve our time and energy by only responding to the applicants who have answered the question and followed the instructions correctly. We don't waste our time responding to Ai slop.
****@popup-wifi.com