At saje, we believe in life's potential.
We are building a new model of mental health care — one that integrates human connection, healing hospitality and clinical excellence. Our specialty clinics are designed to be places where clinicians feel supported, patients feel seen, and operational systems quietly enable extraordinary care. By integrating psychiatry, psychology, GP, allied health and a range of other mental health clinicians, including advanced therapies in one location, we ensure seamless communication between care providers for holistic patient outcomes.
The Intake and Care Coordinator is central to bringing this vision to life.
Role Description
We have deliberately reimagined the traditional reception and administrative function within a medical practice. In most clinics, one person is expected to simultaneously welcome patients, manage bookings, support clinicians, process payments and handle competing demands, all while seated in a busy, open reception environment. We believe that this model makes it difficult to deliver the depth of care, presence and professionalism our community deserves.
For this reason, we have intentionally separated the traditional role into two distinct but equally valued functions. All visible hospitality and patient arrival experience is led by our Client Experience Concierge, whose focus is relational presence and creating a grounded, welcoming environment. The Intake and Care Coordinator is entrusted with safeguarding the operational, clinical and administrative integrity of the service — ensuring that care pathways are seamless, clinicians are supported, and every patient interaction behind the scenes reflects the same warmth, discretion and belief in life's potential that defines our brand.
Though your work may not always be visible in the reception space, it is foundational to the experience we create. Both roles embody our values; together, they enable us to deliver care that is relational, continuous and deeply considered.
You ensure that patient administration, clinician support and governance processes are handled with precision, discretion and care. You allow clinicians to focus on care delivery, knowing that administrative integrity is protected and workflows are seamless.
You will be responsible for:
* Managing patient intake, screening and triage processes
* Booking appointments and ensuring suitability of referrals
* Supporting multidisciplinary matching of patients to clinicians
* Maintaining billing accuracy and Medicare compliance
* Managing electronic medical records and referral processing
* Supporting independent contractor clinicians with room, billing and operational needs
* Protecting governance, privacy and operational integrity
You help ensure that relational care is matched by disciplined, thoughtful administration.
Your role is not to provide counselling or clinical advice.
Your role embodies our belief that healing begins before the clinical session starts.
This role is an on-site contract role, located in Woollahra, NSW.
About you
Qualifications
* Certificate III or IV in Health Administration, Medical Administration or Business Administration (desirable)
* First Aid and CPR certification (desirable)
* Experience with Medicare billing and private practice systems
* Strong understanding of electronic medical records
* Experience in mental health or specialist medical practice highly regarded
* Organised and methodical
* Strong organisational, administrative and time management skills
* Comfort operating in a fast-evolving, growth-stage organisation
Prior Experience
* 3+ years in medical administration or healthcare operations (desirable)
* Experience in specialist or multidisciplinary settings highly regarded + years in a client service, hospitality or medical reception role
As saje grows across multiple clinics and campuses, this role has the potential to evolve into a broader Client Experience or Hospitality Lead position — helping shape and set the standard for front-of-house across all our sites.
Why Join saje?
* Be part of something that genuinely matters — a purpose-led team reimagining mental health care
* Work in a beautiful, considered environment that values human connection over process
* Join a team that leads with care, professionalism and a deep commitment to doing things differently
A Note About Who We Are
TOGA Health (also known as saje), is a start-up division, born from a deep conviction that the way we deliver mental health care can — and should — be better. We are early in our journey, which means you won't just be joining a team, you will be helping to shape one. If you are someone who is energised by building something from scratch, who thrives in an environment of purpose and possibility, and who wants their work to genuinely matter — we would love to hear from you.
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