We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it.
Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.
We're looking for a driven and experienced Operations Manager – Optical to lead our New Zealand Fit Centre at the Henderson Laboratory. This is a hands-on leadership role where you'll oversee daily operations, elevate team performance, and ensure exceptional service delivery to our customers.
Responsibilities:
* Customer Experience Leadership - Ensure lab operations consistently meet service and quality KPIs, delivering an outstanding customer experience.
* Customer Satisfaction - Lead the resolution of customer complaints through root cause analysis and implementation of effective corrective actions.
* Operational Efficiency - Monitor and manage Unit Manufacturing Costs (UMC), keeping operations within budget and identifying cost-saving opportunities.
* Continuous Improvement - Drive initiatives to enhance production processes, systems, and infrastructure for long-term efficiency and scalability.
* Team Culture & Engagement - Foster a culture of accountability, ownership, and pride in service delivery, promoting high performance and collaboration.
* People Development - Support recruitment, onboarding, and training to build a skilled, engaged, and motivated team.
* Cross-Functional Collaboration - Work closely with the commercial team to ensure seamless business execution and alignment with commercial goals.
* Ownership & Accountability - Champion a culture of responsibility across Operations and Customer Service, with a strong focus on delivering excellence.
About You
You're a confident, hands-on leader with a passion for driving results and empowering teams. While experience in the optical industry is a bonus, it's your leadership, operational know-how, and customer-first mindset that will set you apart.
What You Bring:
* Leadership Excellence: Proven ability to inspire, coach, and develop high-performing teams.
* Strong Communicator: Exceptional interpersonal and communication skills, with the ability to engage and influence across all levels of the business.
* Organised & Results-Driven: Outstanding planning and organisational skills, with a sharp focus on meeting deadlines and delivering outcomes.
* Operational Know-How: Practical experience in a production or operations environment, with a solid understanding of workflow and process optimisation.
* Problem Solver: A proactive, solutions-focused mindset with strong attention to detail and a drive for continuous improvement.
* Tech-Savvy: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
* Decisive & Analytical: Confident in making decisions and solving problems using data and insights.
We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
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