Overview
Step into a dynamic role within our Mobile & Crawler Cranes division in East Rockingham. This role focuses on providing vital administrative support across a wide range of tasks supporting the service team in maintaining and enhancing their customer service.
Key Responsibilities
* Raise and process customer service jobs and repair orders, including costing completed jobs
* Support the scheduling of service jobs
* Prepare and issue invoices for completed service work in a timely manner
* Travel coordination – organise team members' travel and accommodation arrangements as required
* Timesheet administration for payroll and reporting purposes
* Process expense claims and manage purchasing activities and accounts payable workflow with precision to ensure compliance with policies
* Address customer inquiries in a professional manner to ensure timely and effective resolution
* Maintain and update databases, ensuring filing systems are organised, up‐to‐date, and efficiently archived
* Update and manage databases, filing, and archiving
About You / Qualifications
* Strong customer‐service focus with a professional manner
* Self‐driven and proactive
* Strong problem‐solving skills
* Proven ability to meet deadlines while managing multiple priorities with a high level of accuracy and attention to detail
* Excellent written and verbal communication skills
* Proficient in Microsoft Word and Excel
* Cert III in Business Administration or minimum 2 years in a relevant administrative role
Benefits
* Job stability as part of a global company
* Development and career progression opportunities
* Generous employee benefits, including 5 days bonus leave, paid parental leave, early access to LSL
* Corporate health insurance discount
* Discounts for goods & services via our employee benefits program (e.g., Woolworths, JB Hi‐Fi, Rebel Sport)
Location
283 Mandurah Road, 6168 Rockingham, Australia
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