Job Title: Business Operations Manager
About the Role:
The role of Business Operations Manager is a high-impact position that requires a commercially sharp, operationally resilient individual to lead and coach a team to deliver exceptional availability, 5-star service, and commercial results. As part of our frontline leadership team in one of the most competitive retailers in the UK, you will need to move with purpose and set the pace for your team.
Main Responsibilities:
• Lead a team to drive profitability and sales through supporting the delivery of retail plans and store KPIs.
• Develop great talent within your customer assistant team by coaching them on digital ways of working and leadership behaviors.
• Recruit new starters for your team while ensuring they have an excellent onboarding experience.
• Regularly review performance through quality conversations to address underperformance when required.,