Customer Service Representative
As a customer-focused professional, you will be the first point of contact for customers at our branch. Your role is to provide exceptional service and support, putting customers at the centre of everything you do.
You will work closely with customers to understand their evolving needs and challenges, identifying suitable products and services to meet their requirements. Your goal is to deliver a seamless, consistent, and customised experience for every customer.
The key responsibilities of this role include:
* Supporting customers with account opening, unsecured lending, and banking transactions.
* Ensuring accurate and up-to-date customer information.
* Demonstrating digital banking options to customers to enhance their banking experience.