Customer Service Representative
The primary role of this position is to deliver exceptional service to customers across various channels, including email, phone, and social media interactions. This involves managing customer experiences before, during, and after sales, as well as processing customer service inquiries and returns.
Key Responsibilities:
* Manage frontline experience of customer interactions via phone, email, and social media
* Process customer service enquiries and resolve issues in a timely manner
* Monitor and engage with customers across all social media channels to build brand awareness and online reputation
Requirements:
* Excellent communication and interpersonal skills
* Ability to work in a team environment and adapt to changing situations
* A strong understanding of the brand values and ability to communicate them effectively to customers
Benefits:
* Opportunity to develop brand awareness and online reputation through positive interactions with customers
* Chance to work in a dynamic and fast-paced environment with a passionate team