Women's and Children's Health Network, Health Information Management Services, North Adelaide (5006) Classification/Salary - ASO2 - Administrative Services Officer L2 - $ 58,709 to $63,154 Employment Full time - Term Contract (temporary up to 25 Jul 2025) About the Opportunity We currently have an exciting opportunity to join the Paediatric Admissions and Paediatric Emergency Clerical Services team as an Administrative Officer – Paediatric Admissions, where you will be responsible for: Confidential, courteous, empathetic, and prompt management of enquiries, both face to face and over the telephone, redirecting or actioning as appropriate. Operation of the telephone system and overhead communication system is coordinated. Incoming and outgoing phone calls (including paging) are appropriately coordinated, screened, and initiated for staff and clients. Messages are accurate and appropriately distributed. Appropriate resolution of complex enquiries and customer complaints in collaboration with colleagues and management. About You To be successful in this role, you will have: Use initiative, be resourceful and work under limited direction with competing priorities in an adverse, high workflow environment, set priorities, to work to deadlines and perform all duties effectively with a high level of accuracy. Communicate effectively with consumers, staff, external agencies, and members of the public demonstrating a high level of interpersonal skills and the ability to provide superior telephone manners. Demonstrated experience in the provision of an efficient front line, customer focussed service. Working independently and within a team environment with the ability to confidently contribute to the team goals and outcomes. Knowledge of medical terminology What WCHN Can Offer You Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information. Salary package a range of benefits (including living expenses such as mortgage, rent, utility bills and groceries) up to $9,010 each FBT year $2,650 for Meal Entertainment expenses each FBT year. Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.) Free public transport for SA Health Metropolitan Hospital workers to and from the Women’s and Children’s Hospital. Note: Does not apply to network community sites. Access to generous leave provisions and professional development opportunities Support for you and your family via our Employee Assistance Program About Us The Women’s & Children’s Health Network is the state’s leading provider of best practice health care for women, babies, children and young people across South Australia. We offer: specialist care for children with acute and chronic conditions state of the art maternity and obstetric care services community based services reaching hundreds of thousands of babies, children and young people, their families and communities across SA specialist programs including Mental Health, Child & Family Health services, Youth and Aboriginal Health services. Join our patient centred team and contribute to providing South Australia’s women, babies, children and young people with the best health care through both within our hospital or via our many and varied community services and programs. Our values of Compassion, Respect, Equity, Accountability and working Together for Excellence or CREATE Together represent who we are as a Network. Want to know more about WCHN opportunities? Click Here to discover how you can Realise your Potential and join one of the many teams at the Women’s and Children’s Network to make positive change in our community. Stay connected with our Network! Follow us on LinkedIn to stay informed about exciting job opportunities and updates on what we do. Click here to join the conversation. Special Conditions To find out more about this role, including key selection criteria, all special conditions and minimum requirements, please click on the attached role description and also review our document checklists below. Immunisation Requirements Checklist Applicant Documents Checklist Application Instructions You will be required to attach a 1-2 page cover letter addressing the key selection criteria of the role and a current résumé/curriculum vitae prior to clicking 'Submit Application'. It is recommended to allow enough time to complete the whole application as the system times out after one hour of inactivity. Other Important Information The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Want further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Enquiries: Jessica Buckham Position: Service Development Consultant Phone: 81619464 E-mail: jessicab.buckham@sa.gov.au Application Closing Date : 26/06/2025 – 11:55pm Useful Links AS02 Admin Officer Role Description 894811.pdf