Full Time Maternity Leave Position, on a Fixed-Term Contract Employment
About Us:
Van Schaik’s Bio Gro is a family-owned business and industry leader in the development and manufacture of quality products from organics, tailored to a wide range of growing media, mulch, and compost applications, with sites in Mount Gambier, South Australia, and Dandenong, Victoria. At the core of everything we do lies a deep commitment to sustainability and the environment for future generations. This is underpinned by our key philosophy of Recover, Refine, and Reapply. Together with our valued employees, customers, and partners, we will continue to set sustainable standards for our industry and for our future.
About the role:
Bio Gro is seeking a Sales Support Officer – Administration to join the organisation temporarily to support the Sales team at our Dandenong South, Victoria site. This maternity leave position will be a 6-month initial fixed-term contract, working full-time hours. The fixed term may be extended if required. We are looking for a courteous and professional individual to provide exceptional customer service to all new and existing customers.
As a Sales Support Officer – Administration, your responsibilities will include:
1. Taking orders via phone or email, ensuring all information is collected and accurate.
2. Following up on after-sales support, including quotes, order confirmations, and general customer touchpoints.
3. Liaising with relevant staff regarding customer requirements and assisting in providing solutions.
4. Recommending potential products and services to management based on customer needs.
5. Resolving product or service issues by clarifying complaints, determining causes, and implementing solutions.
6. Assisting with reports, quotations, and costings, as well as delivery timelines.
7. Supporting order changes and cancellations upon request.
8. Maintaining accurate records, preparing data, reports, and analyzing information as required.
About you:
The ideal candidate will play a critical role in sales administration, serving as a key contact for customers. Problem-solving skills and the ability to understand customer requirements are essential. Experience in horticulture and/or agriculture is desirable but not mandatory.
Requirements include:
1. Strong customer service skills and a focus on quality outcomes.
2. Ability to interpret documents, procedures, and safety rules.
3. Teamwork and collaboration skills.
4. Attention to detail and accuracy.
5. Professionalism, resourcefulness, and proactivity.
6. Organization, multitasking, prioritization, and working under pressure.
We are committed to creating an inclusive workplace and providing a safe environment for all employees.
How to apply:
Please submit your application, including a cover letter, resume, and two current references, prior to June 28, 2025.
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