Wilson Security is one of the largest providers of security services in Australia and New Zealand, with a highly experienced management team, industry-leading expertise, and a strong local and national infrastructure operating 24 hours a day.
The company's vision is to be the most trusted provider of integrated Security Solutions, with a purpose to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for people, customers, and communities.
About the Role
- Location: Multiple sites including Melbourne metro and South Eastern suburbs
- Full-time positions with multi-shift options (Monday – Sunday, 5:30 am – 11:00 pm) – no rotating 24/7 roster
- Opportunities across multiple roles, including Tactical, Static, and Loss Prevention.
- Must have prior experience in Retail Security.
- Pay ranging from Level 1 to Level 5 depending on experience and role.
- Experienced in professionally de-escalating aggressive or challenging situations.
Wilson Security is expanding in VIC, securing additional contracts that strengthen its presence in the region. This growth has created new roles within the team, focused on enhancing response and support capabilities for existing teams and clients.
Duties & Responsibilities
- Deliver exceptional customer service while maintaining a safe environment
- Conduct thorough store patrols to identify and mitigate security and safety risks
- Accurately document incidents through detailed report writing
- Identify and report hazards to ensure a secure workplace
- Professionally de-escalate aggressive or challenging situations
- Respond promptly and effectively to emergency situations
Who We Are Looking For
- Australian citizen or full working rights in Australia
- Valid Victorian Security Licence with First Aid & CPR Certificate; Crowd Control endorsement highly desirable
- Previous experience in retail security is essential
- Strong customer service skills and qualified physical presence, suited to a retail environment
- Proven ability to de-escalate challenging situations and manage youths or difficult patrons calmly and safely
- Ability to work independently or as part of a team
- Demonstrated proficiency in preparing detailed reports and using computers and security-related online reporting systems
- Physically fit with the ability to walk and stand for extended periods
- Proactive mindset with strong problem-solving skills
Wilson Security offers comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. The company is committed to building a workforce that reflects the diversity of the communities it protects, with a focus on supporting Aboriginal and Torres Strait Islander peoples.
Wilson Security is an Equal Opportunity Employer and welcomes applications from diverse candidates. The company is committed to providing a safe and inclusive work environment and encourages applications from all qualified candidates.
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📌 Retail Guard - Multiple Roles - EA Award Level 1-5 Rates + 2% - Immediate Start
🏢 Wilson Group
📍 Melbourne