Employment DetailsEmployment Type: Permanent / Part TimePosition Classification: Administration Officer Grade 3Remuneration: $34.46 - $35.54 per hourHours Per Week: VariousRequisition ID: REQ564243Applications close: 23rd April 2025Note: Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).Role OverviewThe primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease hospital stay lengths through virtual Urgent Care, early intervention, and care navigation for at-risk individuals of Emergency Department presentation and hospitalization.This role supports high call volumes and administrative tasks in a fast-paced, call-centre-like environment. The Administrative Officer provides essential support including MS Excel, patient registration, data entry, reconciliation, and handling phone inquiries, ensuring timely and accurate services aligned with Mid North Coast Local Health District policies.Candidate RequirementsExperience in a customer service environmentExperience in a contact centre is desirable but not essential; managing high call volumes and administrative tasks in a fast-paced setting is crucialStrong attention to detail, problem-solving, and lateral thinking skillsAbility to work efficiently in a fast-paced environment with a passion for customer serviceExcellent work ethic and professional behaviorEffective communication skills with customers and stakeholdersQuick learner of new systemsDiversity and InclusionMid North Coast Local Health District is committed to a diverse, inclusive workforce reflecting the community. We encourage applications from all backgrounds and abilities and are dedicated to respectful, valued workplace culture. Adjustments during recruitment are available upon request.Additional InformationThis is a Category A position, reviewed for compliance with NSW Health policy. All employees must adhere to occupational screening and vaccination requirements. Salary is in accordance with NSW Health State Awards. Learn more about moving to the Mid North Coast with The Welcome Experience, a support service for newcomers.A talent pool may be created for future roles, valid for 18 months.Contact and ResourcesRole queries: Cassie Deans at Cassie.Deans@health.nsw.gov.auDiversity & Inclusion: MNCLHD-Inclusion@health.nsw.gov.auAdditional resources: Position Description, How To Apply, Stepping UpMid North Coast LHD is committed to child safe standards and ethical conduct in line with NSW Government policies.
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