Job Overview
This role is a customer-facing position that requires strong communication skills and the ability to work independently.
Key Responsibilities:
* Customer Liaison: Act as the primary point of contact for customers via phone, email, and face-to-face interactions.
* Account Management: Establish and maintain customer accounts, ensuring accurate records and timely updates.
* Order Processing: Process customer enquiries, orders, payments, and invoices in a timely and efficient manner.
* Product Support: Provide advice on product usage, delivery, installation, and service options to ensure customer satisfaction.
* Credit Control: Manage debtors, price adjustments, and banking tasks to minimize financial risk.
* Record Keeping: Maintain up-to-date customer records, adhering to all relevant data protection policies.
* Supply Chain Management: Liaise with suppliers and contractors regarding stock levels and scheduling to optimize inventory management.
* Team Support: Assist other branch functions as required by management, promoting a collaborative work environment.
* Safety and Compliance: Adhere to all safety policies and standard operating procedures, ensuring a secure working environment.
* Training and Development: Participate in training and performance management activities to enhance job skills and knowledge.
* Administrative Tasks: Assist with administrative duties, including correspondence and filing, to maintain a well-organized workspace.