Equipment Specialist Lead
About the Role
This is an exceptional opportunity to join a leading organisation as an Equipment Specialist Lead.
The successful candidate will be responsible for driving effective management of coffee machines and equipment to ensure service agreements with customers are upheld.
Working closely with the out-of-home sales team, you will leverage your expertise to ensure the most suitable machines and equipment are utilised for optimal performance.
* Lead a team of specialists for machine installations, technical services support, training, spare parts warehousing, and equipment supply and demand planning
* Monitor financial performance and implement cost-effective solutions while maintaining service excellence
* Manage third-party supplier relationships, ensuring service level agreements are met
* Collaborate on equipment strategy and portfolio selection with the out-of-home sales team
* Manage equipment and spare parts inventory
Qualifications
To succeed in this role, we're looking for someone with:
* At least 7 years' experience in a similar position, with a focus on delivering high-quality customer service
* Experience working with coffee equipment is highly regarded
* Experience working closely with an out-of-home sales team is highly regarded
* Strong analytical skills with the ability to build and deliver strategic plans
* Proven experience managing budgets and implementing cost-effective solutions
What We Offer
We offer our people a range of learning and development programs to support their personal growth and career advancement.
We believe in fostering a diverse and inclusive culture that enables us to serve every coffee lover in the best possible way.
Our sustainability program focuses on Responsible Sourcing, Minimised Footprint, and Connected People.
Why Work With Us
As an Equipment Specialist Lead, you will have the opportunity to leave your mark on the organisation and contribute to its success.
You will work in a collaborative environment where your expertise and ideas are valued.
Our company is committed to supporting your growth and career aspirations.