We are seeking a motivated and enthusiastic Practice Manager to join our team at Forest Hill Veterinary Hospital. The successful candidate will be responsible for supporting and coaching the team, ensuring smooth day-to-day running of the practice, managing business financials, and providing exceptional customer service and care to all clients and patients.
Responsibilities
* Team Support and Development: Provide guidance, coaching, and mentoring to ensure the team achieves its goals and objectives.
* Practice Operations: Oversee the daily operations of the practice, including stock management, rostering, and other administrative tasks.
* Financial Management: Manage business financials, including budgeting and P & L reporting, to ensure the practice's financial stability and growth.
* Customer Service: Deliver exceptional customer service and care to all clients and patients, exceeding their expectations and building strong relationships with the community.
Requirements
* Leadership Experience: At least 2 years in a leadership or head nurse role in a veterinary or animal-related field.
* Business Acumen: Strong problem-solving, decision-making, and organizational skills, with experience in practice management systems or appointment book management.
* Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, clients, and vendors.
* Culture Fit: A genuine, warm, and supportive style that enjoys caring for people who care for animals.
Benefits
* Competitive Salary and Benefits Package: Enjoy a competitive hourly rate and benefits package, including access to training centres, online courses, and dedicated practice manager programs.
* Supportive Team Environment: Work in a collaborative and supportive team environment, with opportunities for career growth and development.
* Flexible Working Hours: Enjoy flexible working hours to suit your lifestyle, with paid parental leave and return-to-work bonus.
About Us
We are a highly regarded, busy, small animal veterinary practice in East Melbourne. Our clinic is well-equipped with modern technology, including digital X-ray, dental X-ray, and ultrasound machines. We pride ourselves on delivering high-quality patient care and excellent customer service.