Customer Service Professional
The successful candidate will be responsible for delivering exceptional customer service to valued clients in a fast-paced environment.
This is an exceptionally busy position that requires strong organisation, time management, communication and problem-solving skills.
* Responsibilities include answering phone calls, assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services.
* Recording client incidents and complaint management.
* Supporting Community Workers through answering calls on our staff line.
Requirements:
* Experience in Aged Care Services or general customer service/administration.
* Ability to identify issues, assist in solving them and adapt to changing circumstances.
* Strong planning and organisation skills with a high attention to detail.
* A passion to deliver an exceptional customer experience.
* Extensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone management.
* Strong verbal and active listening skills.
* An empathetic approach with the ability to make complexity simple.
* An excellent telephone manner and ability to build rapport.
* Digital literacy with PC based applications (Word, Excel, Email, Internet, database).
* Ability to work autonomously, as part of a busy dedicated team.
Key Responsibilities:
* Delivering customer-focused solutions to client queries.
* Developing and maintaining positive relationships with clients.
* Providing support to colleagues as required.
Requirements:
* High school diploma or equivalent.
* 1+ years' experience in customer-facing role.
* Excellent communication and interpersonal skills.
* Ability to multitask and work under pressure.