Overview
Ascend Business Results is a CPA Accounting & Business Advisory Firm that aims to help our clients enjoy the adventure of business.
An exciting opportunity exists for an enthusiastic and proficient go-getter to join our team as a full time Client Service Manager.
Be part of a fun, professional team and learn from a local business that has been looking after locals for the last 27 years. You will work with an experienced team and the director, receive personalised mentoring, and support a wide variety of clients and industries. If you want to learn from an intimate team where you work directly with everyone, and you think you have what it takes to succeed in this role, apply without delay.
Benefits of working at Ascend Business Results:
Ascend Business Results was named ‘Small Business of the Year’ in the MWCCI Business Excellence Awards in 2022. We have over 27 years of experience and a small dynamic team that provides a personalised and professional service.
- Rewarding our high performers with a competitive salary, excellent professional development and career advancement opportunities
- Staff amenities include your own personal and spacious office space, secure bike storage, fresh fruit and snacks every day, an espresso coffee machine and access to MWCCI monthly networking events
- Up-to-date modern technology
- Free parking
- Flexible working arrangements, including the option to work from home and set hours that suit your lifestyle
The Role
This is a full-time role for a Client Service Manager, a pivotal role in managing our service delivery and nurturing client relationships. You will work closely with both our administrative and accounting team members to maintain and improve workflow practices, delivering client projects in a professional and efficient manner in line with our core values. You will be part of a small and collaborative Business Advisory team and we are seeking someone with personality, excellent communication skills, and a passion for developing and growing their career. We offer mentoring, quality training, flexibility and a fun working atmosphere.
Responsibilities
- Supporting the team with project management – keeping timelines, workflows, and deliverables on track
- Maintaining accurate records, notes, and admin documentation across projects
- Providing exceptional client service and support to ensure a positive client experience
- Acting as a central point of contact for internal updates relating to client projects
- Assisting with the onboarding of new clients and maintaining accurate client records
- Coordinate with team members to ensure timely resolution of client issues and service requests
- Following up on assigned tasks and ensuring the team is across priority items
- Assisting with internal processes that contribute to a smooth and consistent client experience
- Identify opportunities to enhance client relationships and support business growth
- Assisting with new client onboarding processes
- Providing warm, professional client communication to keep clients informed and supported
Essential Criteria
- A bright and friendly personality, and genuinely enjoy developing relationships with clients
- Professional presentation and excellent communication skills
- Great organisation skills and the ability to work independently
- The ability to problem solve and think on their feet
- The ability to track & manage multiple projects to deadlines; open communication with all project stakeholders is critical
- An above average knowledge of MS Office suite (Word, Excel and Outlook) & good IT literacy
- Proven experience working in administration/accounts and exposure to bookkeeping fundamentals
Desirable Criteria
- Exposure to the accounting and finance industry is not essential but would be highly regarded
- Experience with small project management
Selection Criteria
1. Ability to work in a team and collaborate effectively
2. Dedication to exceptional customer service
3. Answer the following: “What do you feel is the most important attribute to possess as a team leader?”
To be eligible for interview, please submit the following with your application: your curriculum vitae and any academic transcripts (in one upload); a Word or PDF document addressing the selection criteria (max two pages).
All applications will be treated with strict confidentiality.
Note: We anticipate a high level of interest in this role and will commence interviews as suitable candidates are identified.
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