About Us
We're shaping a world where people and communities thrive, driven by our common goal of improving financial wellbeing and sustainability for our customers.
About the Role
As a Banking Consultant, you'll play a key role in helping us achieve this vision. You'll work mainly in branches, providing customers with seamless banking experiences through meeting their end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available financial solutions, including digital platforms.
You'll have the knowledge required to complete customer transactions, conduct in-depth needs-based conversations, and fulfill products according to your accreditation level. Delivering high-quality customer service is essential to ensure customers are satisfied and become strong advocates for our organization.
Key Responsibilities:
* Provide exceptional customer experiences by meeting their end-to-end banking needs.
* Contribute to a collaborative team environment as a role model and peer coach.
* Enhance customer engagement and advocacy, creating real value for our customers.
* Participate in programs and initiatives to drive business growth.
* Demonstrate a thorough understanding of risk management and compliance.
* Ensure adherence to policies and procedures.
Requirements:
* Exceptional customer focus, ideally with retail experience.
* Proficiency in technology, including digital channels.
* Ability to multitask and adapt to change and ambiguity.
* Willingsness to work collaboratively within a team environment.
* Sound understanding of compliance and regulatory requirements.
* Excellent communication and interpersonal skills.
Why This Opportunity?
This role offers the chance to contribute to meaningful work that drives positive change in the lives of our customers and communities.
We provide a supportive work environment, resources, and opportunities for growth and development. Our flexible working arrangements cater to diverse needs, allowing employees to 'make work, work for them'.
We celebrate diversity and inclusion, welcoming applications from everyone. We're committed to building a workplace that reflects the communities we serve.