Customer Service Attendant Role
We are seeking a highly skilled Customer Service Attendant, relief Duty Manager to fill a key position in our organization. As a crucial member of our team, you will provide exceptional customer service and support day-to-day operations with a focus on maintaining high standards.
About the Job:
* Manage customer relationships with tact and diplomacy, ensuring a positive experience for all patrons.
* Maintain currency with established procedures and policies, adhering to regulatory requirements.
* Lead team development and engagement, fostering a collaborative work environment.
* Ensure compliance with relevant regulations, upholding industry standards.
* Liaise with stakeholders to ensure smooth operations, facilitating communication across departments.
* Supervise employees and manage performance, providing constructive feedback and guidance.
* Demonstrate problem-solving skills and show innovative thinking, driving business growth and success.
About You:
* Prior experience working across daily operations in food, beverage, gaming, and entertainment is essential.
* Previous experience leading daily operations in a similar role is preferred.
* Hold a current RSA, RCG, and Advanced RCG Competency Card or be willing to obtain one if successful.
* Solid understanding of gaming operations and ability to supervise departments is mandatory.