Australian Institute of Professional Counsellors provided pay range
This range is provided by Australian Institute of Professional Counsellors. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$60,000.00/yr - A$61,000.00/yr
Australian Institute of Professional Counsellors (AIPC) is a leading provider of counselling education in Australia. With over 30 years of expertise, we support students nationwide through flexible, accessible learning and a student‐first approach.
Job Description
We are seeking a dedicated Student Support Officer to join our team in Fortitude Valley, Bris. In this role, you will be responsible for providing exceptional support and assistance to students, ensuring their academic journey is smooth and successful.
* Respond to student inquiries and concerns in a timely and professional manner, offering guidance and solutions.
* Assist students with various administrative tasks, such as registration, course enrollment, and record maintenance.
* Serve as a liaison between students and faculty, facilitating effective communication and resolving any issues that may arise.
* Maintain accurate and up‐to‐date student records and databases, ensuring data integrity and confidentiality.
* Provide information and resources to students regarding academic policies, procedures, and support services.
* Collaborate with other departments and staff members to ensure seamless student support operations.
* Perform other duties as assigned to support the overall success of the student experience.
Qualifications
* Strong verbal and written communication skills, with the ability to engage effectively with students and colleagues.
* Proven ability to multitask, prioritise competing demands, and solve problems efficiently.
* High attention to detail with excellent organisational and administrative skills.
* Proficiency in student information systems, databases, and related software applications.
* Experience in customer service or student support, ideally within an educational or academic environment.
Additional Information
* Please note the successful applicant will need to pass a police check.
Why Join AIPC?
* Make a real impact in the lives of future counsellors.
* Supportive team environment with structured onboarding.
* Permanent full‐time role with growth opportunities.
* Work for a trusted education provider with a national presence.
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we are attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
Seniority level
* Not Applicable
Employment type
* Full‐time
Job function
* General Business and Administrative
Industries
* Software Development and IT Services and IT Consulting
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