Business Growth Manager
Our organization fosters an environment that empowers professional growth. We offer global opportunities to develop your career, make your community a better place and collaborate with today's most innovative thinkers to solve the world's toughest problems.
This Business Growth Manager role presents a fantastic opportunity to expand the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
* Ensures customer satisfaction for the Branch as demonstrated by Net Promoter Score and Customer Satisfaction programs.
* Manages service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
* Responsible for all functions and financial metrics for the branch.
* Leads the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
* Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
* Manages compliance with health, safety, and environmental standards and regulations.
* Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
* Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high-quality customer service employees.