Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.
In our Sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too, Join us!
As aCustomer Service Coordinator you will report to Customer Service Team leader based inSydney, NSW for apermanent contract.
The primary purpose of the Customer Service Coordinator is to provide complete customer service on the phone or via email regarding products and services the company offers.
Your mission
* Answerall phone calls and emails in a professional and friendly manner
* Obtain and evaluate all relevant information to handle product and service enquiries
* Providepricing and delivery information
* Process orders promptly and accurately in line with company policy and procedures
* Ensure any follow up action for customers is organised to meet deadlines
* Communicate and coordinate with other departments to ensure effective customer service
* Handlecomplaints and problems from all customersand refermajor problems to the appropriate person
* Respondto recalled product, technical and order enquiries in order to maximise sales outcomes
* Enter orders into the ERP system and maintainaccurate records
* Check and raisecredits from customers
* Negotiate delivery dates for specials or out of stock goods with production planning, keeptrack of delivery dates and alertthe appropriate sales staff of any problems
* Make outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies(record details of outbound calls in order)
* Assist theNational Customer Service Manager and Manager, Customer Assurance with any coordination or administration activities
Your profile
* Two to three year's experience in a customer service role or a similiar position
* Excellent communication skills, both written and oral
* Ability to learn technical knowledge of Hager products
* Ability to maturely deal with customer complains in a calm and professional manner
* Strong customer-orientation and service-thinking
* Independent way of working
* Abtility to communicate effectivewith internal and external stakeholders
What we offer?
* Personalized onboarding experience programdesigned to make your first dayssmooth
* Opportunities to learn and grow through Hager Group's awarded HiUniversity.
* Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
* Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
* You will be invited for a first interview with the hiring manager & the recruiter
* A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us! #J-18808-Ljbffr