Your role at Dynatrace
In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal of ensuring that customers are self-sufficient with Dynatrace technologies. Consultants are expected to represent Dynatrace professionally, as an observability expert and a trusted advisor, to maximise customer satisfaction, adoption, and value realization for all engagements. You will be an Australian citizen, holding (or being eligible to obtain) federal security clearance.
Responsibilities:
- Monitor customer’s critical application performance and availability
- Summarize and review performance trends in operations status meetings
- Assist customer staff in the troubleshooting and root-cause diagnosis of performance issues
- Maintain and enhance dashboards and reports to meet requirements of IT and business users
- On-board additional applications for monitoring
- Mentor and train customers on the Dynatrace solution and its best practices
- Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
- Provide, enhance and document the value realised by customers leveraging Dynatrace
- Provide regular status updates and project documentation to support efforts at customer engagements
- Tailor activities and priorities to achieve customer goals
- Assist sales team in identifying new opportunities for product and services revenue at customer sites
- Ensure health of the client’s Dynatrace deployment
- Maintain accurate deployment documentation
Travel and Training Requirements
- Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occasion, relocation or site visits may be required
- Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities
What will help you succeed
Required Skills:
- Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
- 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / .NET / Python development
- Good understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
- Good understanding of web and enterprise applications
- Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
- Excellent organizational/time management skills
- Must have strong interpersonal communication skills and a passion to learn recent technology
- Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
- Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
- Must have excellent written, oral, and presentation communications skills
- Must possess excellent problem-solving and analytical skills
- Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
Desired Experience:
- Previous consulting experience and / or Project Management experience is a plus
- 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
- 1+ years of enterprise web or application development/support/operations (.Net, Java, JavaScript, AJAX)
- Ideal candidates will have 2+ years of Dynatrace (or other Observability tooling) Technology experience
- Dynatrace (or other Observability tooling) Product Certification
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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