The Account Manager role is split between existing customer and team support. You will be required to support Streem's existing customers in using the company's real-time media intelligence platform and to provide day-to-day account management service.
Responsibilities include (but are not limited to):
Managing a customer's day-to-day requirements, by taking ownership of new accounts and managing the requirements of existing accounts
Setting up, customising, and managing a customer's Streem account, including creation of keyword/Boolean searches
Building and maintaining strong relationships with clients through serving as their key point of contact
Train and educate customers on the use of Streem's platform through virtual and face-to-face meetings
Collecting feedback from customers and representing their requirements in internal product development meetings
Proactively identifying important media, key events, and issues to the customer
Identifying solutions and opportunities to client challenges
Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items
Quality control of news content flowing through the platform
Other duties as determined by Streem from time to time
What skills and experiences you'll need:
Proactive and enjoys a face-paced environment
Have a keen interest in the Australian media landscape
Positive can-do attitude, energetic, and media-savvy
Media/news/content experience highly advantageous
Ability to manage conflicting priorities and deadlines while maintaining a sharp attention to detail
Experience working with Excel, Project Management Tools/CRM tools/Boolean Search is an advantage
Bachelors or master's degree in communications/Media/Public Relations/ or relevant field are preferred
1-2 years' experience in a Customer Success/ Account Manager position
Excellent verbal and written communication skills
Strong customer-facing skills with the ability to take initiative and adapt to changing situations
Benefits and Perks of working at Streem:
Work with a group of 150+ dedicated, motivated, and loyal staff in Surry Hills and around Australia
Enjoy daily gourmet lunches prepared for all staff by our in-house chef, plus access to the constantly filled snacks and drinks bar
Access to $3,000 per year of Education and Training allowance and $2,000 Talent Referral Scheme
Benefit from internal and external reward activities including corporate massages, flu vaccinations, pub lunches and off-site events, and a range of corporate discounts on homeware, kitchenware, movie vouchers, tech etc.
Join a flexible working environment, and access a newly fitted out Surry Hills HQ (minutes from Central station)
Take your birthday off every year, access Mental Health Days and our Employee Assistance Program (EAP) paid for by Streem, providing you an outlet for confidential support in your personal and professional life
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