A well-established, globally connected consumer brand is seeking an experienced eCommerce Assistant Manager to help drive the performance, optimisation and ongoing evolution of its online channel. This is a hands‐on leadership role suited to someone who enjoys balancing strategy with execution, thrives in fast‐paced environments, and takes genuine ownership of the eCommerce customer journey from end to end.
Working closely with senior stakeholders, you'll be responsible for the day‐to‐day performance and continuous improvement of the online platform.
Key responsibilities:
* End‐to‐end management of the eCommerce website, ensuring products are accurately listed, well‐merchandised and optimised for conversion
* Owning the platform roadmap and working closely with developers on enhancements, upgrades and performance improvements
* Driving site UX, navigation, up‐sell and cross‐sell initiatives to maximise customer experience and revenue
* Planning and executing promotions, product launches and online campaigns
* Analysing performance data and reporting on key metrics, with a focus on conversion, growth and optimisation
* Leading, mentoring and supporting two direct reports within the eCommerce team
* Partnering with internal teams across marketing, product, customer service and logistics
* Liaising with global stakeholders to align with broader eCommerce strategy and best practice
* Systems exposure including Magento (eCommerce platform) and SAP (ERP)
* Ad‐hoc interstate and overseas travel, with occasional after‐hours meetings to align with global time zones
About You:
You'll bring a strong blend of technical eCommerce capability, leadership experience and commercial thinking.
* Solid experience in eCommerce roles, with proven exposure to platform management and optimisation
* Prior experience in a leadership or people‐management capacity within an eCommerce environment
* Hands‐on experience with Magento, and familiarity with ERP systems such as SAP
* Strong communication skills and the confidence to engage with stakeholders at all levels
* A strategic mindset, paired with the ability to execute and problem‐solve day to day
* The ability to thrive in a fast‐paced, deadline‐driven environment
* A genuine passion for eCommerce, digital performance and continuous improvement
Why You'll Love It:
* Hybrid working model: 3 days in the office, 2 days from home
* Flexible working hours
* Exposure to a globally connected business and international stakeholders
* Opportunity to influence strategy while remaining close to execution
* Supportive, collaborative team culture
* Financial support towards health and wellness memberships
* Birthday leave, wellness leave and bereavement leave
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
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