OverviewPan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide.
Our guests and our team are at the heart of everything we do.
We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.RoleBased at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full time (Monday - Saturday) basis.ResponsibilitiesHandle all accommodation bookings and inquiries via phone, email, and internal systemsAccurately input reservations into the property management system (PMS)Maximise room occupancy and revenue through effective selling techniquesReview the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrivalProvide guests with accurate information regarding room types, rates, packages, and hotel facilitiesMaintain a high level of product knowledge to tailor guest experiencesFollow up on special requests and ensure seamless communication between departmentsQualificationsExperience executing the reservations function for 4 or 5 star propertiesOpera PMS, Opera Reservations, and Siteminder experience (preferred)Strong time management skillsExperience managing key customer relationshipsWhat We Can Offer YouAttractive pay packageComplimentary dry-cleaning for uniformsHotel discounts through our global alliance program Discovery50% off food and 50% off beverages at the hotel's restaurants, bars and caféDiscounted accommodation across worldwide Pan Pacific Hotels Group propertiesOngoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelierComplimentary duty meal per shiftPartner discounts through our Global Hotel Alliance program as well as many other great local benefits.
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📌 Reservations Agent
🏢 Pan Pacific Melbourne
📍 Melbourne