Senior Client Service Officer | Northern District
Be among the first 25 applicants.
Employment type: Talent Pool to be created for Ongoing and Temporary Opportunities
Salary – $99,938 to $110,271 plus superannuation and annual leave loading
Location – Lismore & Tweed Heads
Your role
Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof.
The Senior Client Service Officer (SCSO) provides a broad range of services including applicant, tenancy and property management services and advice to clients, including those with complex support needs. The role relies on building relationships with the housing service sector including advocates and other stakeholders across the access and tenancy service streams.
What You'll Do
Provide mentorship and support to the client service teams, including instruction, purpose and direction to Client Service Officers (CSO).
Demonstrate leadership qualities and an ethical, client-centred approach.
Capture a wide range of housing services, staying proactive, adaptive and ethical.
Manage time effectively in a fast-paced, multifaceted environment.
What We're Looking For
Ability to work independently and manage your own work, both independently and within a team environment.
Ability to establish and maintain relationships with internal and external stakeholders.
A commitment to teamwork, excellence and continuous improvement.
Client service skills with an empathic approach to complex clients.
A strong commitment to customer service.
A strong commitment to a positive work culture.
Leadership skills and mentorship of others.
Creative and thoughtful contribution to understand and provide solutions to complex issues.
What We Offer
A challenging and rewarding career.
Flexible, autonomous work environment.
Competitive pay and conditions.
Training and development opportunities.
Health & Wellbeing and Employee Assistance Programs.
Applications close 11:59pm AEST December 14, ****.
Contact
Justine Niven – hiring manager – or .
Robbie Chiplen – application process adjustments – or .
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Thank you for your interest in this role. We look forward to receiving your application.
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