Description voco Gold Coast are on the lookout for a casual Guest Service Agent to join the team! As a Guest Service Agent, you’ll assist any of our guests’ needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders. What are we looking for?: You'll have the attitude, behaviour and integrity of a truly special host. Guest service experience within the front office or reception team will be highly desired You'll have the availability to work a rotating roster, including mornings, evenings and weekends. Property Management System (PMS) knowledge preferred. Sound interesting? Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit www.http://careers.ihg.com to find out more about us.