Contractor Engagement Specialist
This is an exceptional opportunity to make a meaningful impact by assisting contractors and clients while enjoying the flexibility of remote work.
Key Responsibilities:
* Conduct comprehensive onboarding processes for new contractors, ensuring they are fully informed about products, services, and compliance requirements.
* Provide responsive user support for inbound queries related to the system via phone, email, live chat, or scheduled meetings.
* Manage contractor portfolios by maintaining accurate status records and facilitating renewals to ensure ongoing client satisfaction and retention.
* Monitor system errors proactively and collaborate with technical teams to resolve issues efficiently while keeping clients updated throughout the process.
* Complete daily administrative data capturing tasks with precision to maintain up-to-date client engagement records for both inbound and outbound activities.
Requirements:
* Proficiency in English language is essential; you must be able to read, write, and speak fluently to facilitate clear communication with clients.
* A minimum of two years' experience in customer support roles where you have demonstrated your ability to resolve queries efficiently while maintaining a positive attitude.
* At least one year of experience working remotely or from home environments where self-motivation and time management were key contributors to your success.
* Familiarity with contact centre operations including telephonic support and live chat interactions that require empathy and patience when addressing customer concerns.
* Hands-on experience using CRM tools for managing client information, tracking engagement history, and generating performance reports.
About Our Organisation:
We stand out as an industry leader committed to creating safer workplaces worldwide through innovative solutions tailored for contractors and enterprises alike. Our dedication extends beyond technology – it is deeply invested in cultivating an inclusive environment where every employee feels supported professionally and personally. We offer flexible working arrangements empowering staff members to balance life's demands without compromising on career ambitions. Regular training sessions encourage continuous learning so that everyone can grow their skill set alongside evolving business needs.