About AMA
The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.
The AMA Group's success stems from our commitment to providing clients and work providers with quality, cost-effective repairs, and exceptional customer service.
Our people are our focus; we invest in their development to create today's leaders and future skills.
About Capital S.M.A.R.T
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs leads the collision repair industry, specialising in small, medium, and large repairs.
We are pioneers in customer satisfaction and innovation, offering our employees safe, supportive, and rewarding working conditions.
About The Role
We are seeking an experienced and qualified Insurance Loss Adjustor to join our teams at either AMA Group Solutions or Capital S.M.A.R.T Repairs.
This full-time position involves delivering quality workmanship to ensure vehicles are restored to their pre-accident condition.
The role's primary responsibility is to produce accurate and comprehensive quotes for vehicle repairs promptly.
You will leverage your automotive knowledge and computer skills while interacting with various stakeholders.
Reporting to the Centre Manager, you will work within our extensive network, with stability and growth opportunities.
Key Responsibilities:
Providing excellent customer service to clients and work providers
Accurately quoting vehicles in a timely manner, meeting repair cost targets and following insurer/company procedures
Completing onsite, off-site, and online quotes as required
Carrying out vehicle arrival inspections, including mapping and imaging
Managing parts for repairs to ensure timely arrival and cost efficiency
Coordinating with suppliers to record and authorize additional work promptly
Assisting with production management at the centre as needed
Ensuring repairs restore vehicles to their pre-accident condition
Handover of completed repairs to customers
About You
Proven experience in a similar role, including estimate/quotation preparation in the automotive smash repair industry
Experience with AudaNet is highly desirable
Body experience is advantageous but not essential
Excellent customer service and rapport-building skills
Professional and personable demeanor
Strong system and computer skills; proficiency in Excel is a plus
Excellent verbal and written communication skills
Ability to meet strict deadlines and solve problems accurately
Team-oriented and collaborative
Commitment to safety and attention to detail
Reliable, punctual, and hardworking
We Offer
A supportive team environment
Ongoing training and career development
Access to the latest tools, equipment, and processes
Opportunities to earn competitive salaries based on experience
Salary ranges: Junior-Mid level $60K-$80K, Mid-Senior level $80K-$100K
If you are motivated, hardworking, and seeking a career with an industry leader, please apply online.
All applications will be treated confidentially.
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