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Casual administration/customer service officer

Temporary
Glen Innes Severn Council
Customer Services agent
Posted: 13 June
The role

Benefits

  • Salary packaging (including novated motor vehicle leasing and remote area housing benefits) for all permanent staff
  • Long service leave after 5 years
  • Corporate wellbeing programs
  • Employee vaccinations
  • PPE supplied
  • Training and development programs

Responsibilities

This position will undertake general administration duties and greet customers and visitors to Council's offices, responding to enquiries made in person or by telephone.

  • Greet customers and other visitors to Council's offices, provide information and assistance, and issue relevant forms and information pamphlets.
  • Answer and screen incoming telephone calls.
  • Respond independently to enquiries where possible and refer issues requiring specialist or expert knowledge to staff members who have the appropriate expertise.
  • Provide basic support and maintenance for Council's photocopiers, facsimile machines and printers by checking and ensuring that toner and paper supplies are always maintained in machines and by assisting other staff and maintenance personnel with routine problems.
  • Maintain public foyers, reception areas and photocopy / computer rooms to ensure that these areas are kept in a neat and orderly state.
  • Assist other staff to carry out sundry administration tasks as required or directed.
  • Ensure that information and records are maintained and stored in accordance with relevant policies and procedures, in consultation with Council's Records Supervisor.

Qualifications

  • Strong customer service focus
  • Excellent oral and written communication skills
  • Demonstrated attention to detail
  • Sound computer skills
  • Qualifications in Business Administration and/or relevant experience
  • Current driver's licence

Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.

Bernard Smith - General Manager

Promoting a safe and healthy workplace

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