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Base pay range
A$80,000.00/yr - A$95,000.00/yr
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A well-established and growing insurance brokerage, located on Bundall in the Gold Coast, is seeking a dedicated and detail-oriented Property Claims Officer to join their dynamic team. In this client-facing role, you will manage property insurance claims from end to end, ensuring smooth communication and efficient resolution for both residential and commercial clients.
Key Responsibilities
* Manage a portfolio of residential and commercial property claims, from lodgement through to resolution.
* Assess claim validity by reviewing policy wording, coverage, and claim documentation.
* Liaise with insurers, loss adjusters, builders, and restoration contractors to facilitate timely repairs and settlements.
* Provide regular updates and empathetic support to clients throughout the claims lifecycle.
* Negotiate liability, settlement terms, and recoveries where applicable.
* Maintain accurate records in the claims management system and ensure compliance with internal procedures and regulatory requirements.
* Escalate complex or high-value claims to senior management as needed.
* Contribute to continuous improvement of claims handling processes.
Skills & Experience Required
* 2+ years' experience in general insurance claims, ideally in property, home, or strata.
* Strong knowledge of insurance policies, liability principles, and recoveries.
* Exceptional communication and negotiation skills.
* High attention to detail and the ability to manage competing priorities.
How to Apply
Please reach out me to attaching your resume outlining your experience in property claims to for a confidential chat
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Insurance
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