Group and Team: City Welcome and Tasmanian Travel and Information Centre
Location: Tasmanian Travel and Information Centre (TTIC)
Employment status and Salary:
* Multiple roles are available
o Role I - Permanent Full-time (1.0 FTE) - $ 62,713 per annum + 13.5% Superannuation
o Role II - 2 x Part-time positions (0.53 FTE) - $ 62,713 per annum (Pro-rata) - Hourly rate is $ % Superannuation
o Role III - Casual Positions - $ 38.08 per hour (Inclusive of 20% Casual loading) + super.
Classification: Travel Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
**TTIC operates on a Monday‑to‑Sunday 7‑day roster**
About the role
This role contributes to the success of the City by promoting and encouraging tourism yield and visitor dispersal through the provision of quality tourism information and booking services while contributing to revenue for the Tasmanian Travel and Information Centre (TTIC).
Role accountabilities include:
* Understanding the information and booking needs of visitors across online and in‑person channels to deliver an excellent sales and service experience.
* Managing travel sales enquiries and supporting conversion targets and KPIs set by the TTIC.
* Providing accurate and engaging Tasmanian tourism information and identifying opportunities to promote and sell tourism and retail products.
* Making reservations, issuing travel documentation, and processing financial transactions including cash and credit card handling.
* Supporting team goals through effective time management, collaboration and strong customer focus.
* Maintaining professional personal presentation in line with TTIC standards.
* Completing daily operational tasks and undertaking additional duties within scope of skills and training.
Learn more about the role in the position description: Travel Advisor position description
About you
Travel Advisor – Create Memorable Tasmanian Journeys
Are you an enthusiastic, customer‑focused professional who thrives in a vibrant, fast‑paced visitor environment?
If you love creating memorable moments, enjoy sharing your passion for Tasmania, and bring warmth, energy, and professionalism to everything you do, we would love to have you on our team.
The following are mandatory for the role:
* Completion of Year 12 or a Certificate III in a relevant field, plus knowledge or experience in customer service, sales, or Tasmanian tourism.
* Registration to Work with Vulnerable People.
and also,
* Experience using Microsoft Office and the ability to quickly learn reservation systems.
* Strong attention to detail, particularly in processing payments and financial transactions.
* Confidence engaging with people from diverse backgrounds and the ability to maintain a friendly and professional approach during busy periods.
* A collaborative mindset and the ability to work effectively within a small team.
* A proactive, solutions‑focused attitude with genuine enthusiasm for Tasmanian tourism products and supporting the local economy.
* Ability to display empathy towards others, self-reflect and demonstrate organisational value and behavioural standards
About us
The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.
* We recognise contributions to our workforce and offer:
* Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.
* Flexible work arrangements.
* A wide range of leave entitlements.
* Health and Wellness programs, including onsite gyms.
* Discounted membership at Doone Kennedy Hobart Aquatic Centre.
* Ability to purchase additional leave after 12 months of service.
* An Employee Assistance Program that offers onsite visits.
* Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.
Learn more about what the City of Hobart can offer you.
The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.
City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.
Learn more about our vision, mission and values.
How to apply
If you are passionate about our beautiful city and ready to take on a role that challenges and rewards, we would love to hear from you. Apply today
If you require any further information specific to this role please contact Aditya Munshi, Tasmanian and Information Centre Manager, on or email
All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.
Applications close 11:59 pm Sunday 22 February 2026.
Before you begin
You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.
Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.
To protect privacy and prevent fraud, do not upload or email personal documents such as Driver's licences, passports, or personal tax and superannuation details. Instead:
Applicants are required to declare they hold the required documentation/licence, and
Originals will be sighted by People and Culture on the first day of work as a condition of employment.
Selection process
Candidates are initially selected for interview based on the details provided in their application.
The City of Hobart assesses all applications based on merit.
Positions are filled, based on how well the successful candidate meets the requirements of the position.
Learn more about the selection process on our website.