As a Technical Specialist, you’ll play a key role in delivering and managing Optus Enterprise’s Managed Network Services. Reporting to the Operations Manager, you’ll support cross-functional teams within the Technical Assistance Centre and ensure network stability, performance, and continuous improvement.
You’ll resolve complex network incidents with minimal customer disruption, identify root causes, and implement long-term solutions. You’ll also scope, plan, and execute complex network changes in line with SLAs.
With expertise in multi-vendor SD-WAN—particularly Aruba EdgeConnect, Aruba Wi-Fi, and Cisco SD-WAN (Viptela)—you’ll provide hands-on support, manage orchestrators and edge devices, and troubleshoot overlay/underlay networks. You’ll also coordinate vendor patching and upgrades.
Your skills to pay the bills
* Proven experience in incident resolution and troubleshooting complex network incidents.
* Expertise in problem management, identifying root causes, and implementing long-term solutions.
* Skilled in change management & implementation, with a strong dedication to standard processes within ITIL.
* Hands-on experience with multi-vendor SD-WAN technologies, especially Aruba EdgeConnect, Aruba Wi-Fi, and Cisco SD-WAN (Viptela).
* Strong skills in orchestrator and edge device management, policy-based routing, and network diagnostics.
* Excellent communication and teamwork skills, with the ability to professionally engage with enterprise customers and internal teams.
* Demonstrated ability to work under a structured ITIL-based service management framework, meeting strict Service Level Agreements (SLAs).
* Relevant certifications such as Aruba Certified Professional – Switching (ACP-S), Cisco Certified Network Professional (CCNP), and others.
Perks we love at Optus
* 3 days in the office, 2 days remote – with flexible hours to suit!
* Inclusive gender-neutral paid Parental Leave of up to 16 weeks.
* Competitive leave including 2 additional 'Connected Leave' days.
* All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal.’
* Own your own growth by accessing an extensive online and facilitator-led learning catalogue.
* Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
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