Customer service and administration agent (melbourne)

About the role

As a Customer Service and Administration Agent, you will bridge the gap between customers, retailers, and field providers to ensure seamless gas connections. This fast‐paced, blended role combines front‐line support (inbound/outbound interactions) with back‐office operations (B2B data entry, billing dispute resolution, and meter data reviews). Ideal for a time‐conscious problem solver, this position requires delivering fast, accurate, and compliant responses to ensure an outstanding stakeholder experience.

Key Detail

• Location: 485 La Trobe St, Melbourne (Hybrid options available)
• Position Type: Full time
• Hours: Monday to Friday, 8:00 AM – 5:00 PM (No weekend or public holiday shifts)

Main Activities

• Handle inbound and outbound calls with customers, retailers, and field service providers regarding a variety of questions and concerns.
• Efficiently process back‐office task types such as email and Business‐to‐Business (B2B) transactions.
• Update customer accounts on various systems with appropriate notes and details as required.
• Investigate billing discrepancies, review meter data, and resolve disputes efficiently.
• Identify, handle, and elevate priority or critical issues to management in line with established procedures.
• Comply with Probe's privacy, data protection, and information security policies when handling personal data.

The Must‐Haves

• Stable, hard‐wired internet connection (NBN; no tethering or hotspotting)
• Full working rights to work in Australia
• Full flexibility to work the rotation roster
• Be 18 years of age at a minimum

What we can offer you

• Engaging and comprehensive professional development and training opportunities.
• A diverse and inclusive work environment where we actively foster a respectful workplace free from harassment.
• A culture rooted in compliance, safety, and business conduct where we act ethically with integrity, honesty, and trust.
• A supportive management structure that encourages process improvements and values your voice in our "speak up" culture.
• Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people.
• We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.