Job Opportunity
We are seeking a highly skilled and dedicated individual to join our team as a Support Officer.
* This is a full-time opportunity, based in our Mount Waverley office.
* You will provide administrative and customer service support for both clients and the broader team.
About the Role
The primary objective of this role is to deliver exceptional customer experiences through effective communication and technical skills.
In this position, you will process and prepare company purchase orders, sales orders, and online website orders. Additionally, you will arrange and monitor documentation and payments for various funding types, liaising with relevant stakeholders to ensure timely delivery of approved products and services.
Responsibilities
1. Customer Inquiries: Respond to customer inquiries on multiple channels, ensuring a positive and welcoming experience.
2. Order Processing: Prepare and process company purchase orders, sales orders, and online website orders.
3. Funding Documentation: Arrange and monitor documentation and payments for NDIS, DVA, and HCP funding, liaising with stakeholders to meet deadlines.
Requirements
To succeed in this role, you will require a Certificate IV in Business Administration or equivalent experience. Additionally, you should have excellent verbal and written communication skills, including person-centred and strengths-based approaches to engage with customers and their families/carers.
A proven ability to identify areas for continuous improvement and implement administrative systems and processes to achieve efficiency is also essential.
Benefits
We offer a range of benefits to support your growth and well-being, including professional development opportunities, micro-learning sessions, and easy access to our location.
Our organisation values diversity and all abilities, and we encourage applications from candidates who are blind or have low vision, as well as those who identify as Aboriginal or Torres Strait Islander.