Add expected salary to your profile for insightsTrilogy Care is one of Australia's fastest-growing approved Home Care Package providers.
Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need.We're a vibrant, purpose-driven team dedicated to helping people live independently at home for longer.
It's not just about compliance - it's about making a real difference for our clients, their families, and our people.
We're proud to be building a workplace where individuals feel empowered, supported, and valued.The RoleWe're seeking a proactive Bookings Support Officer to keep our assessment schedules running smoothly.
You'll be the first point of contact for clients and families, coordinating bookings, handling calls, and providing administrative support to the Care team.It's a fast-paced role where organisation, communication, and attention to detail make a real difference to the client experience.What You'll DoSchedule and coordinate assessment appointments, meetings, and logisticsLiaise with care recipients, families, and assessment staff to manage bookings and reschedulingProvide administrative support by preparing documentation, records, and reportsAct as the first point of contact for inbound and outbound calls, resolving queries and following up with stakeholdersMaintain accurate digital records and update systems to reflect appointments and outcomesCollaborate with care, operations, and external providers to ensure seamless service deliveryEscalate urgent issues and support problem-solving across the teamContribute to process improvements and support continuous workflow optimisationWhat You'll BringProven experience in administration (healthcare, aged care, or community services desirable)Strong customer service focus with excellent verbal and written communication skillsConfidence handling a high volume of calls while remaining professional and efficientAbility to troubleshoot, resolve operational challenges, and manage competing prioritiesHigh attention to detail and strong organisational skillsProficiency with Microsoft Office; CRM or case management systems experience an advantageA collaborative mindset and ability to build positive relationships with colleagues and stakeholdersWhy Join Trilogy?
Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarketsVibrant team culture and regular social eventsOpportunities for career mapping and career progression within the companySalary packaging to boost your take-home payAccess to Fitness Passport to support your health and wellbeingEAP support for you and your immediate familyEmployee discounts on groceries, fuel, utility bills, wellness and moreUnlock your Potential with Trilogy CareBehind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates.
At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones.
Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team!
Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.Please noteTo join our team, you'll need to have full Australian work rights.
As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place.
Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Are you comfortable with this being an office-based role?
Are you comfortable with the full-time nature of this role and the annual salary of $65,000, plus superannuation?
Which of the following best describes your Australian working rights?
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