Job Overview
We're seeking a skilled and dedicated professional to join our team as a Technical Support Representative. This role offers the perfect blend of technical expertise, customer service skills, and opportunities for growth and development.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Strong knowledge of diagnostic equipment and software is essential, as well as the ability to troubleshoot complex technical issues.
Key Responsibilities:
* Provide expert support to veterinary clinics using diagnostic products.
* Troubleshoot and resolve product issues efficiently and professionally.
* Respond to customer queries with clarity and empathy.
* Liaise with internal teams to deliver effective solutions.
* Participate in a rotating roster that includes occasional Saturdays and after-hours support.
Qualifications and Skills:
* A passion for delivering exceptional customer experiences.
* Previous experience in a customer contact or technical support environment.
* Strong analytical and problem-solving skills.
* Excellent time management and prioritisation skills.
* Familiarity with veterinary clinic operations or technical equipment support is a plus.
Benefits:
* Flexibility: Work on-site, hybrid, or fully remote.
* Supportive Culture: Be part of a team that values growth, collaboration, and innovation.
* Impact: Help veterinary professionals deliver better care through cutting-edge diagnostics.
* Additional benefits include flexible working arrangements, comprehensive training, and career development opportunities.