Want to be a part of Asia Pacific & Japan's (APJ) largest, most innovative, and rapidly growing data centre company?AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning Come join the A-Team at AirTrunk, where the cloud meets the ground. A Snapshot As the Maintenance Services Manager (MSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAsWork as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site Your Day to Day The MSM is responsible for the day to day leadership of the team of technicians of the site, reporting and raising issues/tasks to the STSM as required:Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and coveredSupervise and manage the technical on-site team members to ensure optimal performance is being achievedSetting performance goals for the technician team, as well as the development, coaching, and counselling of the team membersHandle, investigate and resolve complex technical issues and incidents which arise at the siteEnsure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMSPrepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirementsManagement of planned maintenance, repairs and upgrade activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required.Prepare and/or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site.Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safetyPrimary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operationsCoordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectationsAttend and perform all critical switching, isolation of services at the site so that equipment is bypassed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required.Supervise operational metrics, data and analyse risksConduct regular property inspectionsTake part in the 'on call' incident response roster Requirements 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fieldsAbility to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manualsIdeally, successfully run 3rd party service providers and negotiate quote/pricing for servicesFamiliar with working with Customer Portals, BMS, Computerized Maintenance Management SystemsExcellent collaborator with strong communication skills in English and MandarinExceptionally flexible, forward-thinking and motivated by changeEffective customer management skills and meeting chair experience