Senior Content Designer
Salary: base range $130,705 to $157,430 + superannuation. Position temporary until September 2027, part‐time 24 hours per week.
Locations: Anywhere in NSW; hybrid model (1–2 days on site).
What you'll be working on
* Lead improvements and ongoing development of the Service NSW Global Experience Language (GEL), including editorial guidelines and accessibility standards.
* Develop clear, user‐centred content that simplifies complex processes.
* Support and promote best‐practice content design across Service NSW and other NSW Government agencies.
* Collaborate with cross‐functional product teams (Product Managers, Designers, Developers).
* Play a key role in initiatives such as:
o Improving Design System documentation and governance
o AI‐driven content workflows
o Accessibility uplift across products and the design system
o Content migration and communications improvements
* Identify opportunities for content improvement projects and evaluate their impact.
About you
* Have strong experience as a Content Designer, UX copywriter or technical content specialist, ideally within a design system environment.
* Have written documentation for design system teams or created content guidelines to support product teams.
* Strong proficiency in accessibility and user‐centred design principles.
* Can distil complex design and technical information into clear, accessible guidance.
* Have supported multi‐disciplinary teams in a collaborative, agile environment.
* Are adaptable, proactive, and comfortable balancing design, documentation, and strategic content work.
* Have strong stakeholder and time‐management skills.
* Bring curiosity and a desire to continuously learn, especially as technology evolves, including AI‐enabled workflows.
What we offer
* Flexible work arrangements, including hybrid options.
* A supportive, respectful team culture.
* Opportunities to collaborate across multiple product teams.
* Access to a thriving design and content community.
* No expectations for weekend work, late nights, or travel.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and the ability to leverage the contributions of employees from different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact the Recruitment Support Team using the details provided.
Closing Date: Friday, 1 May 2026.
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